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Privacy Policy

Privacy Policy

This Privacy Policy explains how Petal Palette handles personal data in connection with its website and florist workshop services for wedding bouquets and event decoration. It applies to inquiries, consultations, quotations, bookings, delivery, setup, and related communications.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
01 · Purpose

How We Use Data

We process personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, coordinate design details, manage payment and order records, deliver and set up floral arrangements, maintain website functionality, improve service quality, and meet legal, accounting, and security obligations. We may also use limited information to communicate about changes to an order or to resolve service issues.

We use personal data only for purposes connected to our services and operations.
02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, hosting providers, communication tools, and other operational partners that support our website and services. We may also share information with delivery or setup helpers involved in fulfilling an event order. These parties are expected to use the data only for the services they provide and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their role.
03 · Legal basis

Legal Disclosure

We may share personal data with public authorities, courts, or other parties when disclosure is required by law, lawful request, or binding process. We may also disclose information where necessary to establish, exercise, or defend legal claims, prevent fraud, or address security concerns.

Disclosure may be required to comply with law or to protect our legal interests.

Contact Information

Privacy email
sales@viewmineralsilk.click
Privacy phone
+886 916 159 655
Mailing address
310, Wenxing Road Section 1, Zhubei City, Hsinchu County 302053
Privacy contact
Use the contact details below for questions about this policy or our handling of personal data.
Contact Page
01

Data We Collect

We may collect contact details, event and order information, consultation notes, delivery and setup details, payment-related records, and technical data such as device or browser information. If you communicate with us by form, phone, or appointment, we may also process the content of your messages and any preferences you provide for floral design, timing, and venue coordination.

The data we collect depends on the inquiry, booking, or service arrangement.
02

How We Collect Data

We collect personal data from website forms, phone calls, consultation appointments, payment and order communications, and records created during preparation, delivery, and setup. We may also receive information from service providers involved in payment processing, hosting, or operational support, and we may generate internal records based on your interactions with our website and services.

Most information comes directly from the person making the inquiry or booking.
03

Types of Cookies

Our website may use essential cookies to support core functions, session cookies to maintain continuity during a visit, and limited preference cookies to remember basic settings. We may also use simple analytics or diagnostic tools if enabled, to understand site performance and improve reliability. We do not rely on cookies to collect more information than is needed for these purposes.

We use only cookies needed for operation, performance, and basic preference handling.
04

Cookie Controls

You may manage cookies through your browser or device settings, including blocking some or all cookies and deleting stored cookies. If cookies are disabled, some site functions may not work as intended, especially features that depend on form handling or basic site operation.

Browser settings can usually be used to limit or remove cookies.

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground is used. Some requests may be limited if we must keep information for legal, contractual, or operational reasons.

Available rights may depend on the nature of the data and the reason it is processed.

To exercise a privacy right, please send a clear request using the contact details in this policy and describe the data or activity involved. We will review the request and respond within a reasonable period under applicable law. If we cannot fully comply, we will explain the reason to the extent permitted.

We may need information to verify identity before acting on a request.

We retain personal data for the period needed to manage inquiries, complete orders, maintain business records, resolve disputes, and meet legal, accounting, or operational obligations. When data is no longer required, we delete it or de-identify it where appropriate, subject to any retention period required by law.

We keep data only for as long as needed for the relevant purpose or legal requirement.

When we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the stated effective date unless a different notice period is required by law.

We may revise this policy when our practices, services, or legal obligations change.